Refund policy

At Resham Route, we want you to love your hydration gear. If your tumbler isn't perfect, we're here to help.

• 5-Day Replacement/Return: We offer a 5-day return policy from the date of delivery. It usually takes 5-7 days to deliver the replacement once we receive the product back. We are not providing an exchange.

• Conditions for Return: To be eligible, your tumbler must be unused, in the same condition that you received it, and in its original packaging.

• Damages & Transit Issues: Since tumblers can occasionally get dented during shipping, we strongly recommend recording an unboxing video. If the product is damaged, email us at support@reshamroute.com  with the video within 24 hours of delivery for an immediate replacement.

• Refunds: Once we receive and inspect your return, we will notify you. Approved refunds are processed back to your original payment method (UPI, Card, etc.) within 5–7 business days. Refund will be processed and credited.

• Return Shipping: We offer free return pickups for manufacturing defects. For "change of mind" returns, a nominal shipping fee may apply.